General Questions

• What are your office hours?
• How do I join the Group?
• Who is “Elite Automotive Marketing”?
• I am a manufacturer or manufacturers’ representative. How do I get a member roster?
• I am a manufacturer. How do I find out if a particular company is still a member of Elite?

Major Marketing Questions

• How do I get set up to use central billing through Major Marketing?
• Do I call you for a price on a product or do I call the manufacturer?
• Do I call you to inquire about credits to my account or do I call the manufacturer?
• Do I call you to inquire about returns or do I call the manufacturer?
• Do I call you to inquire about shipping status or do I call the manufacturer?
• Do I call you to place an order or the manufacturer?
• How do I get a copy of an invoice? What if I have a question about my invoice?

Membership Dues Questions

• How do I get a statement of my account?
• Why do I belong to a specific group (Power Heavy Duty, Axxis or Eagle Nation) but my statements and my rebate checks are from “Elite Automotive Marketing”?
• Why didn’t I get an invoice for my monthly dues?
• Do you accept credit card payments?
• When is my membership dues payment due?

Program Questions

• Are program details available online?
• How do I get a copy of a program?

Rebate Questions

• Where is my rebate check?

Website Questions

• I don’t see my excess stock item on the “Swap Shop” – What happened to my entry?
• How do I get a password so I can log-in to the member-only areas?
• Why doesn’t my password work?